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AI Manager

Location
Edinburgh
Salary
£25,000 to £30,000
Job Type
Permanent
Posted
6 Sep 2022
Manpower UK are working on behalf of our global travel client to recruit for an AI Manager to work within our clients contact centre located in Edinburgh. (A hybrid work model maybe considered) Purpose of the role Our client is introducing chat-bot experience, to provide automated answers to customers accurately and effectively. Our client is looking for a passionate and principled individual to lead the EU AI Trainer Team. You will be responsible for our clients chat-bot experience, by providing automated answers to customers accurately and effectively. Key Responsibilities Strong team management, decision-making, and effective delegation skills Responsible for making sure the team meets project deadlines and accomplish group objectives, with a vision for bringing out the best of each team member Maintenance of the AI chat-bot knowledge base, continuously working on identifying problems, fixing issues and improving the overall model accuracy Liaise with the relevant Development Teams and Product Managers to set project objectives Work closely with the Head of Service/Operations Manager to set AI and self-service standards and strategies Act as the point of contact for other AI trainer teams and supportive third parties Experience and Skills 3+ years of professional experience, comparable work experience as a team lead or management position, preferably in the customer service and AI industry Excellent in both verbal and written English Proficient in using office software, such as Microsoft Office Extremely effective in working independently as well as inspiring a team to continue moving forward Positive and forward-thinking attitude, with a diligent and result-orientated approach to work, go above and beyond to achieve the best outcome Able to work under tight deadlines and pressure. Benefits 32 days holiday Life assurance Health cash plan Annual travel bonus Gym discount near the site in Edinburgh Interested, please forward your CV in the first instance
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Details

  • Job Reference: 705454899-2
  • Date Posted: 6 September 2022
  • Recruiter: MANPOWER
    MANPOWER
  • Location: Edinburgh
  • Salary: £25,000 to £30,000
  • Bonus/Benefits: Annual Bonus plus benefits
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent