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Assistant Omni Store Manager

Location
Phoenix, Arizona
Job Type
Permanent
Posted
20 Jul 2022
Job Description

General Summary:

The Assistant Omni Store Manager (AOSM) reports to the Omni Store Manager and is responsible for successfully operating the retail and e-commerce operations of the location. The AOSM provides leadership and guidance to Operations Leads and Omni Associates to drive sales, omni operations, and a positive customer experience both in store and online. The AOSM participates in the hiring and training processes to support the delivery of key performance indicators (KPIs).

Key Roles and Responsibilities:

Leadership
  • Model company values in all actions, communication and decision-making
  • Participate and provide input during the hiring processes for Operations Leads and Omni Associates
  • Work with the Omni Store Manager to support the training and development of the team
  • Support the Leader on Duty (LOD) Program to ensure Omni Associates are providing exceptional customer service
Operations
  • Assume all responsibility and accountability for the day-to-day Omni operations by effectively leading all Operations Leads and Omni Associates
  • Work with Operational Leads and Omni Associates to execute:
    • Visual and merchandising standards for retail operations
    • Accurate and timely processing of e-commerce orders
    • Pricing, signage, and displays accurately
  • Oversee the execution of merchandising direction, customer campaigns, and sales promotions
  • Directly manage applicable controllable expenses and identify opportunities to increase contributions and partner with the Omni Store Manager to create and execute an action plan to capitalize on opportunities
  • Regularly communicate with Omni Store Manager to discuss strengths, opportunities, and trends in business
Key Performance Indicators (KPIs)
  • Work with the Omni Store Manager to maintain employee retention and engagement levels at or above industry average
  • Achieve the retail financial performance goals, such as sales comp, units per transaction and overall customer satisfaction score
  • Achieve e-commerce financial performance goals, such as order picking time, order dwell time, drive time, order defect rate, and cost per order
Compliance
  • Ensure the team operates in accordance with company policies and procedures
  • Ensure the team follows federal, state, and local regulations, including ABC, Food Handling and Weights and Measures regulations
Customer Experience
  • Consistently create a positive customer experience through the utilization of the sales and customer service programs
  • Consistently create a positive customer experience with all e-commerce orders
  • Escalate more complex customer service issues to the Omni Store Manager

Requirements

Skills Required:
  • Financial and Business Acumen: Evaluate financial and business indicators and translate data into actionable information to drive results
  • Service Focus: Place great emphasis on creating customer loyalty by ensuring the highest value of service is always provided and by delivering on commitments to the customer
  • Communication: Provide the information required by others in a concise, direct, and unambiguous way. Strive to ensure that the receiver clearly understands the specifics of the message and are able to listen to, receive, and understand messages conveyed by others
  • Process Management: Take a systematic approach in contributing to making the company's workflow more effective, efficient, and capable of adapting to an ever-changing environment
  • Drive Results: Motivate individuals to achieve and exceed goals by establishing accountabilities, clarifying performance expectations, agreeing to high standards and measure, monitor and review performance, and provide timely and relevant feedback
  • Team Building: Enable and encourage group members to work together to complete tasks and accomplish goals that individual members could not accomplish alone
  • Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions
  • Willingness to work a variety of scheduled shifts
  • Lifting and merchandising products (duties include stocking shelves, receiving shipments, carrying orders to customer or driver vehicles)
Education & Experience:
  • 3-5 years of experience in retail management, warehouse management, logistics, and restaurant industry
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Details

  • Job Reference: 662925492-2
  • Date Posted: 20 July 2022
  • Recruiter: BevMo
  • Location: Phoenix, Arizona
  • Salary: On Application
  • Sector: Retail & Consumer Products
  • Job Type: Permanent