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BI Business Analyst (Salesforce Administrator)

Merton, London
£40,000 to £50,000
Job Type
6 Sep 2022
Business Intelligence Business Analyst (Salesforce Administrator) Hybrid working role based within Central London Paying between £40,000 to £50,000 Job Purpose • To develop the use of data to drive business performance collecting, reporting and analysing data. • To effectively manage data, including collection, storage and integration, and ensuring that all business management, finance and performance systems meet business needs. • To support one or more CRM platforms and connected apps Key Responsibilities • With Salesforce at the centre, you will be devising solutions to ensure maximum benefit from data assets to drive reliability, improve customer service and ensure value for money. • Build capability towards putting data at the heart of business decision making. • Working with global stakeholders across the company, to create and foster a culture of enthusiasm and commitment to world class standards for data quality, reporting & analytics. • Input on the development of tools, processes and systems that enable the needs of the business and end customer and support business decision making. • Develop solutions for data input and Integration as well as analysis and reporting. Actively participate in all related proposals, projects and business development initiatives. • Ensure that the entire business fully utilises its Business Intelligence solutions, maximising use of technologies, processes, and applications to analyse data and deliver competitive intelligence. • Drive continuous improvement through identifying opportunities for change and implementing best practice standards. • Use a range of communication tools and methods to engage with, and influence a wide range of stakeholders, up to and including senior level, in relation to best practices and improvements for system utilisation and developments. • Interview stakeholders to understand functional requirements, use cases, work with BI team to design solutions, build in sandbox, write and follow robust test plans, present at change set approval meetings, deploy to production after sign off, attend daily standups, meetings, manage Kanban board and JIRA tickets working with BI team agreed standards. Knowledge Required • Thorough knowledge of Salesforce Sales Cloud, Service Cloud and Community Cloud. • Can evidence personal development on Trailhead showing badges earned. • Understanding of API Integrations preferred • Experience with Splunk, Tableau, Marketo, Jira and familiarity with companies house and large data sets is an advantage. • Knowledge of a programming language, and a reporting tool such as Tableau is highly desirable. Understanding of REST, JSON and other data integration toolsets, desirable. • Understanding of SQL preferred but not essential Skills and Experience Required • Salesforce Administrator with a thorough understanding of SF Administration including: • Syntax formulas • Validation rules • Creating workflows • Flows • Process builders • Lightning • Creating roles/profiles/users/objects/fields/tabs • Significant experience as a Data professional, ideally from a Systems or Analytics background, with excellent knowledge of Business Intelligence / Management Information best practices. • Excellent knowledge of data management and decision support systems should include data quality and data integration, as well as tools for reporting and analysis. • Experience of building API integrations, ideally using Jitterbit or similar iPaaS • Proven ability to identify and respond to customer needs and build relationships at all levels will be essential. • Experienced at working on multiple projects • Good level of numeracy, strong powers of analysis and rigorous attention to detail, essential. • Clear, effective written and verbal communication skills • Written documentation including diagrams and specifications • Strong team member, able to share skills, peer review, take feedback from others and work collaboratively to achieve the best outcome. Qualifications Required • Salesforce ADM201 certified (essential) ADM211 (preferred)
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  • Job Reference: 705451633-2
  • Date Posted: 6 September 2022
  • Recruiter: Crown Heath Associates
  • Location: Merton, London
  • Salary: £40,000 to £50,000
  • Bonus/Benefits: Bonus + benefits
  • Sector: I.T. & Communications
  • Job Type: Permanent