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Branch Manager

Location
Preston, Lancashire
Salary
£40,000 to £50,000
Job Type
Permanent
Posted
6 Sep 2022
Branch Manager Claughton-on-Brock, Preston PR3 0PZ Salary: £40,000 - £50,000 pa Permanent, Full Time The Job To maximise profit/sales for the Branch, ensure customer service standards are first class, keep costs within budget for the branch and adhere to Company policies and procedures. Supported by a team the role holder will achieve results through dynamic leadership of people and will ensure the highest level of customer service within the Branch. The role holder is accountable for sales management, development of business initiatives and the planning and implementation of the CBAL strategy. The role holder is also accountable for ensuring that operational standards are maintained within the Branch and ensuring that all individuals grow and develop. The Role: People Management: To recruit, develop and manage the performance of the immediate team. To ensure recruitment, development and performance management within the branch are carried out in accordance with Company policies and procedures in order to achieve optimum performance of all people. Customer Focus: Understands and deals effectively with both internal and external customers and continually strives to improve relations Is able to demonstrate real customer results by recommending and implementing improvements Recommends and implements way to improve service and the customer experience with tangible results Results Orientation: To ensure all available resources are managed effectively to maximise sales and profit opportunities and keep costs within budget. Identifies opportunities to increase profits Seeks feedback to improve performance and learn new ways to achieve better results Understands the financial impact of proposed activities Fully understands how the business monitors its performance against targets Works to complete larger tasks on time and follows up on results Consistently completes personal targets and tasks to achieve site goals. Does what is needed to deliver the required results Teamwork: Turns the teams ideas into recommendations and then implements where appropriate Is able to identify long term as well as medium term requirements and plans accordingly Builds relationships with other sites to share best practice Is able to promote teamwork and demonstrate tangible results e.g. reduced absence, lower staff turnover, increased performance Encourages the team to take more responsibility Security/Safety: To ensure that all policies and procedures in respect of Health & Safety and environment are adhered to, in order to provide a safe and secure environment for self, staff and customers. To be aware of the risks in the work environment and their potential impact on self, colleagues, customers and visitors and take action to address them. To attend training and develop relevant knowledge and skills. You may be required to perform additional tasks and responsibilities in line with the needs of the business The Person Personal Qualities Inspirational & dynamic leader Self-confident and curious Enthusiastic and alert to surroundings Relating to Others Active listening Patience Coaches to get the best from the team Interested in developing others Practical problem solver Thinking Styles Wants the facts Sees & translates the big picture Doesn t claim to know everything Please apply with your CV and cover letter outlining your suitability for the role
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Details

  • Job Reference: 705455277-2
  • Date Posted: 6 September 2022
  • Recruiter: Anonymous
    Anonymous
  • Location: Preston, Lancashire
  • Salary: £40,000 to £50,000
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent