Pertemps Reading are looking for Customer Service Advisors
to join their team based in Reading
: Friday 9th / Tuesday 13th / Friday 16th SeptemberSTART DATE
: Monday 3rd October (Subject to passing DBS Check)CONTRACT LENGTH
: Until End of 2022The Customer Service Advisors department is responsible for handling all inbound requests from the global network into the UK for shipments in transit. Handling requested reduces the number of unresolved shipments within the operational network. Resolving the delivery of imported & exported materials and providing timely responses to requests will minimise customer's dissatisfaction and establish DHL's reputation.Customer Service Advisors are responsible for:-
- Reducing the volume of problem pieces and undeliverable shipments within the network- Preventing business loss and maintaining customer loyalty- Recording real time data on each Network Investigation file- Build rapport with the customer and establish the customers' needs- Remain positive and enthusiastic throughout any customer contact- Consistently provide a high level in quality of serviceAll of the above, accompanied by first class training provided by the company will make this role not only rewarding but also simple.Successful Customer Service Advisors will require the following:-
- Complete a full 5 year address and employment check- Have a clear criminal record (this will be done prior to any employment offer)- Experience of working with MS Excel and Word will be advantageous- Any customer service related background is desired- Any sales background will certainly be an advantageThe benefits:-
- £12.00 per hour as a competitive salary offered- Time in Lieu available for any weekend work completed- Performance based bonus scheme- Large on-site parking facilities for all manner of license holders and vehicle types- Last but not least - working for one of the most recognised and visible brands in the world!Working hours for this role are between 08:00 and 20:00 Monday to Friday, with successful candidates being prepared to work every other Saturday on average. Overtime pay rates are available and are a fantastic incentive for anyone willing to that extra bit for the company and themselves.Interested in this Customer Service Advisor role? Please apply now!!