DG Nexolution designs and develops innovative solutions for companies in the cooperative network and beyond. Whether payment, procurement or marketing solutions, online stores, digital platforms or when it comes to effectively implementing sustainability - we are pioneers for first-class solutions. And we have been doing so for more than 100 years. Our team consists of around 400 experts in their field, who contribute to the success of our company with great expertise and a clear vision. True to our motto: Together ahead.
Now we need your support and are looking for you to join our IT & Organization division as a
Employee (m/f/d) IT Service Desk
Support at 1st and 2nd level from error analysis to qualification and initial solution.
Support in receiving user faults and service requests via telephone and
Ticket system (Jira Service Desk)
Troubleshooting of malfunctions via remote control and
Monitoring of the system landscape
Procurement, setup and configuration of IT equipment.
Instructing users on the hardware and software provided.
Collaboration in exciting IT projects and cooperation with external service providers
Completed IT education, ideally as an IT specialist and experience in IT service management including IT hotline
Sound knowledge of Microsoft systems (Windows client and server, AD DS, VDI, file and print services, mobile device management - iOS devices) as well as MS Office product world and further standard software
Confident in dealing with customers as well as difficult and stressful situations
Very good conceptual skills regarding future orientation of the client conception
Independent working style, ability to work in a team and analytical thinking
Quick comprehension, process and solution-oriented approach as well as strong communication skills paired with consulting skills
A modern work culture with a high level of personal responsibility and opportunities to actively contribute to the company's development
Unlimited employment contract
Good work-life balance with flexible working hours
Company restaurant, free coffee specialties and water
Are you ready for new challenges? Then take the next step towards the future and upload your application documents via the button.
DG Nexolution eG
Christian Bleisch (Interim Senior Recruiter)
Leipziger Street 35
By submitting your application, you consent to the storage of personal data during the application process. Revocation of this consent is possible at any time.
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