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Employee (m/f/d) IT Service Desk

Wiesbaden, Hessen
Job Type
3 Sep 2022

DG Nexolution designs and develops innovative solutions for companies in the cooperative network and beyond. Whether payment, procurement or marketing solutions, online stores, digital platforms or when it comes to effectively implementing sustainability - we are pioneers for first-class solutions. And we have been doing so for more than 100 years. Our team consists of around 400 experts in their field, who contribute to the success of our company with great expertise and a clear vision. True to our motto: Together ahead.

Now we need your support and are looking for you to join our IT & Organization division as a

Employee (m/f/d) IT Service Desk

Support at 1st and 2nd level from error analysis to qualification and initial solution.

Support in receiving user faults and service requests via telephone and
Ticket system (Jira Service Desk)

Troubleshooting of malfunctions via remote control and
Monitoring of the system landscape

Procurement, setup and configuration of IT equipment.

Instructing users on the hardware and software provided.

Collaboration in exciting IT projects and cooperation with external service providers

Completed IT education, ideally as an IT specialist and experience in IT service management including IT hotline

Sound knowledge of Microsoft systems (Windows client and server, AD DS, VDI, file and print services, mobile device management - iOS devices) as well as MS Office product world and further standard software

Confident in dealing with customers as well as difficult and stressful situations

Very good conceptual skills regarding future orientation of the client conception

Independent working style, ability to work in a team and analytical thinking

Quick comprehension, process and solution-oriented approach as well as strong communication skills paired with consulting skills

A modern work culture with a high level of personal responsibility and opportunities to actively contribute to the company's development

Unlimited employment contract

Good work-life balance with flexible working hours

Company restaurant, free coffee specialties and water

Job bike

Are you ready for new challenges? Then take the next step towards the future and upload your application documents via the button.

DG Nexolution eG
Christian Bleisch (Interim Senior Recruiter)
Leipziger Street 35
65191 Wiesbaden

By submitting your application, you consent to the storage of personal data during the application process. Revocation of this consent is possible at any time.

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  • Job Reference: 702971607-2
  • Date Posted: 3 September 2022
  • Recruiter: DG Nexolution eG
    DG Nexolution eG
  • Location: Wiesbaden, Hessen
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent