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Help Desk Analyst II

Location
Davenport, Iowa
Job Type
Permanent
Posted
20 Jul 2022
Description

If you want to work as a Help Desk Analyst, consider this opportunity to join the team at Robert Half! This is a position for someone who has a can-do attitude and who is looking to be part of a highly motivated team. This is the perfect Service Desk Analyst job for you if you want to represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. Sometimes that involves creating knowledge articles and arranging training for other Service Desk Analysts when needed. We need you to handle complex end-user support issues and provide support to team members by focusing and restoring service to the end users. How your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives is also important. This is a position for a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. This Help Desk Analyst II role will be located in the Quad Cities area.

If you have interest in being considered, APPLY NOW! You can also contact me direct via LinkedIn at Tyler Rosenthal- Senior Recruiter at Robert Half Technology

Responsibilities
  • Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues
  • Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards
  • Provide guidance to Tier 1 support and team members
  • Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.
  • Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory
  • The ideal candidate for this job is able to facilitate user account management by handling onboarding, change and departure processes

    Requirements
  • Critical thinking, problem solving, ability to work independently
  • Ability to multitask and meet deadlines
  • It is preferred for applicants to have a combination of superior customer service skills and technical aptitude
  • Able to work independently with a minimal amount of oversight
  • Active Directory experience preferred
  • Expertise in Ticketing System
  • Proficiency in Basic Network Troubleshooting
  • Solid understanding of MS Windows 10
  • 2+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware
Technology Doesn't Change the World, People Do.

Robert Half is the worlds first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity even on the go. Download the Robert Half app () and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.. Robert Half will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

2022 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking Apply Now, youre agreeing to Robert Halfs Terms of Use () .

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Details

  • Job Reference: 662927946-2
  • Date Posted: 20 July 2022
  • Recruiter: Robert Half Technology
  • Location: Davenport, Iowa
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent