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IT Field Support

Marlow, Buckinghamshire
£26,000 to £32,000
Job Type
6 Sep 2022
Do you have a strong background in IT Support? Are you looking for a new and exciting opportunity? We have an exciting opportunity to join our IT Service Desk Team, based in Marlow, supporting Farnborough and across our fulfilment sites in Rushden, Northampton, and Lutterworth as IT Field Support. You would be joining an organisation that embraces change, which are positive, curious and respect each other, which we believe enables and empowers individual success in people like you. You will take the lead to ensure that you consistently deliver the highest standard of technical support to your colleagues. This is a permanent position for IT Field Support providing applications and technical support to the staff and customers of Whistl. The role is high profile and part of a wider IT Service Desk covering Whistl assets and systems. Day to day, the role will involve providing first line support on applications and technical support to Whistl employees across our fulfilment sites. You will also be communicating with suppliers, giving hands-on technical support, as well as contributing to new and existing projects that require or involve IT. This role requires a full UK driving licence without endorsements and the right to work in the UK without the need for sponsorship. Work breakdown of IT Field Support: 50% IT Support Requests. This will include tasks such as, printer installs, driver issues, handheld scanner issues, dealing with reports of issues within Citrix VDI, loss of service at our depot locations, questions from employees with regards to Microsoft Office products. In some cases, the IT support requests will require escalation to a 3rd party via the IT service desk application. 40% User Service Requests. This will include tasks such as, dealing with requests for access to drive permissions, additional applications with Citrix VDI, requests for new equipment such as laptops and mobile phones. 10% Additional Project Work. This will include ad-hoc tasks such as, the rolling out of new hardware to internal stakeholders where additional training and support on usage may be required. You will need to demonstrate the desire to deliver the best solution required, and that you have the drive to make a difference to Whistl, its employees, customers, and suppliers. You will need to have a keen interest in IT and be willing to adapt your knowledge to suit third party and bespoke solutions. A creative and innovative approach with the energy and enthusiasm to deliver, and above all passion for exceeding customers' expectations is a must. We welcome applications for this IT Field Support role from candidates with any of the following skills or attributes: IT Field Support, IT, Support, MS Office, Azure, O365, Computer Hardware Support, Customer Facing, Customer Service, TCP IP, DNS, DHCP, VOIP, LAN, IT Support, helpdesk. Essential Skills Typically, we would estimate that it would take a minimum of 2 years' experience in a customer facing on-site IT support environment or a similar role to acquire the skills required for this role A good knowledge of Microsoft Office applications is essential A working knowledge of Azure A working knowledge of Office365 is paramount Previous experience of computer hardware support, replacement of components, and basic troubleshooting of end user IT equipment would be advantageous Knowledge of technologies such as TCP IP, DNS, DHCP, VOIP and LAN A good standard of education to include 3 GCSEs grade A-C or equivalent Desirable Skills An IT-related qualification (Comp TIA A+, MCP, ITIL v3.0 Foundation, etc.) would be advantageous, but not essential. About Company At the heart of everything we do is our customers, and we pride ourselves on delivering innovative solutions and outstanding customer service in a dynamic industry. Our business is all about our people and we're here to deliver - in every sense of the word - for our colleagues, customers and communities. We want our colleagues to be recognised and rewarded for their contribution; we want our customers to feel confident and cared for; and we want communities to feel we're part of them. We believe that all colleagues should be given every opportunity - and trained and developed to seize them. At Whistl, we always try to find a way. We never say no if there's a chance of yes, and we believe challenges are there to be overcome. We think - and act - positive. And we always do the right thing. For our people, that means working as part of a team, supporting colleagues, respecting them, and sharing knowledge. Whistl are a delivery management company providing efficient, high-quality, and competitively priced services across Business Mail, Parcels, Fulfilment and Doordrop Media both in the UK and internationally. Distributing more than 4 billion items annually, we are market leaders in Downstream Access Mail (DSA) services handling over 50% of bulk business mail in the UK. Whistl is a Disability Confident employer and is committed to equal opportunities for all in all of our employment policies and practices
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  • Job Reference: 705460693-2
  • Date Posted: 6 September 2022
  • Recruiter: Whistl
  • Location: Marlow, Buckinghamshire
  • Salary: £26,000 to £32,000
  • Sector: I.T. & Communications
  • Job Type: Permanent