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Patient Care Advisor

Hull, Yorkshire
Job Type
6 Sep 2022
Patient Care Advisor Salary: Up to £21,000 Location: Hull Hours: Full time (40 hours per week) and part time positions available Shift patterns between the operating hours of 7am - 7pm Grafton Recruitment are excited to be collaborating with a national healthcare company for Patient Care Advisors to join their growing Hull offices. This is a varied role, covering a large volume of incoming calls, dealing with a variety of sensitive information from customers and delivering an exceptional level of customer care. The duties of the Patient Care Advisor includes: Be the first point of contact for patients, healthcare professionals and all other callers Assist in the smooth operation of the admin office on a daily basis Undertake any additional tasks as asked by management and any ad-hoc duties as required Operate the patient booking system across the organisation, managing the clinical diaries Contact and book in patients into appointment slots for health assessments and treatments Effectively deal with patient queries and appointment request via telephone Maintain key working relationships with customers, colleagues, management, and healthcare staff including GPs Register patients using the company's systems, answer voicemails, deal with complaints or cancellations, and support clinicians with servicesYou will need: Secondary school level education IT literate and proficient with Microsoft Office package Excellent telephone manner, exceptional verbal and written communication skills Be organised with great attention to detail Able to work calmly under pressure and a problem solver Able to prioritise own workload and be a team player Any customer service/customer-facing background, including retail, contact centre, hospitalityIf you meet the above criteria, please apply directly by clicking the link or contact Leigh Hazel on (phone number removed) / (url removed)
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  • Job Reference: 705455417-2
  • Date Posted: 6 September 2022
  • Recruiter: Grafton Recruitment
    Grafton Recruitment
  • Location: Hull, Yorkshire
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent