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Senior Client Support Specialist

Location
Allentown, Pennsylvania
Job Type
Permanent
Posted
14 Jul 2022
37669BRReq No.:37669BRJob Description and Qualifications:Air Products is a thriving Fortune 500 global company that is growing and looking for talented, driven Digital Technology professionals to join our team! With over 20,000 employees and operations in over 50 countries, Air Products is committed to its Higher Purpose of bringing people together to collaborate and innovate solutions to the worlds most significant energy and environmental sustainability challenges.

We are excited to share that our Digital Technology team is expanding to meet growing business needs across the world. Were making a significant investment in our people and systems to strengthen our digital foundation, drive business optimization and enhance our customer experience. If you are passionate about achieving these goals as well, we would like you to consider joining our team!

We have an immediate opening for a Senior Client Support Specialist, Digital Infrastructure Services located at our global headquarters in Allentown, PA. This position can be hybrid (3 days on-site and 2 days remote).

What youll do:
  • Provide remote Tier 2 support for global users including Executive Support.
  • Collaborate with Digital Client Engineering team to perform testing, training, troubleshooting and documentation for new and evolving technologies.
  • Provide training and consultation for the Level 1 IT Service Center.
  • Participate in an on-call rotation schedule with other global team members for escalated issues.
What were looking for:
  • Bachelors degree in Information Technology or related experience required
  • A motivated individual with a positive, enthusiastic attitude and eagerness to learn
  • Previous client support experience problem solving and technical troubleshooting, both in-person and remotely
  • Excellent communication, organizational, and interpersonal skills
  • General understanding of IT/digital infrastructure and ITIL processes
  • Ability to effectively work independently and collaboratively across global teams
  • Technical knowledge of a wide range of technologies including:
  • ServiceNow
  • Microsoft products (Windows, Office365)
  • Network connectivity (TCP/IP, LAN/WAN)
  • Remote connectivity/SSL/VPN
  • Software distribution/SCCM
  • Microsoft SCEP/Windows Firewall
  • Virtual desktop infrastructure and/or Citrix
Continue building your technical career by applying today at Air Products () .

In addition to offering a comprehensive benefits package including holidays/vacation, medical, dental, life insurance and retirement plans, we also pride ourselves as being an organization where you can realize your potential through a tailored career path and be part of a company where you belong and matter.

We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by Air Products, will be contacted.

We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.Job Title:Senior Client Support SpecialistEmployment Status:Full TimeLocation:US-PA-AllentownCountry:United StatesRegion:North AmericaOrganization:CorporateBusiness Sector / Division:Digital Technology

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Details

  • Job Reference: 658148928-2
  • Date Posted: 14 July 2022
  • Recruiter: Air Products and Chemicals, Inc.
  • Location: Allentown, Pennsylvania
  • Salary: On Application
  • Sector: Call Centre / Customer Service
  • Job Type: Permanent