Apply for this job now

Senior Power Technical Support Engineer

Location
Livingston, West Lothian
Salary
£40,000 to £45,000
Job Type
Permanent
Posted
5 Sep 2022
Anderson Knight are delighted to be partnering with a major energy suppliers and utilities constructors who deliver their services to the nation s biggest brands and public sector bodies. Their end-to-end, meter-to-main , multi-utility propositions use groundbreaking technology, data analytics and dynamic processes. Due to continued growth they are looking to appoint a Senior Power Technical Support Engineer to be based in Livingston. WC & CT qualifications are essential for the role, with some SMETS knowledge being an advantage. Responsibilities You will be responsible for a team of 4 technical support engineers. The purpose of the role is to ensure that the Operational support teams enable the Company s efficient, cost effective and compliance driven Dual Fuel strategy. This is an office based role with direct responsibility for supporting installation engineers with technical queries, aborts and supporting the planning team. Raising callouts and sourcing engineers to cover the job ensuring customer focus is at the forefront of every job. Ensuring photo validation post completion of work is completed within agreed business SLA s. You will be required to assist with day to day first line management of the team as well as assisting with high level administrative tasks as required. KEY RESPONSIBILITIES 1. Responding and providing support to field based engineers on technical queries and aborts 2. Evaluating potential aborted work and issuing validated codes where appropriate. Managing the challenges associated with non-approved aborted work and reviewing aborts on a daily basis to minimise abort rate and tight processes within Tech Desk. 3. Carrying out Field Audits as required, including van, WIP and post completion audits for the TSEs (Power). 4. Inclusion on standby rota 5. Rapid reporting 6. Ensure photo validation is completed within agreed business SLAs 7. Raising where necessary EARNIEs and ensuring these are closed out in a timely manner 8. Working closely with the TSM group to review all aborts and gas/power emergencies ensuring root cause is identified and communicated to avoid repeats 9. Support the planning/new connections and installs team by providing technical advice on previously aborted / new jobs received. 10. Assist with technical applications to Suppliers, Networks and other agencies as required. 11. Provide technical assistance where necessary to external communications 12. Production of Technical Analysis and reports 13. Providing Support to the field based TSM group with technical and field based advice. 14. Contribute to overall company strategy of developing a dual fuel engineering resource. 15. Assist with continual improvement of current processes and help provide direction on continual service improvements 16. Assist with training & development of existing staff and new additions to the Technical Helpdesk providing necessary feedback to ensure satisfactory and ongoing review of new starter development To apply for this position , please click on the link below
Apply for this job now

Details

  • Job Reference: 704432681-2
  • Date Posted: 5 September 2022
  • Recruiter: Anderson Knight
    Anderson Knight
  • Location: Livingston, West Lothian
  • Salary: £40,000 to £45,000
  • Bonus/Benefits: Car Plus Bonus
  • Sector: Engineering
  • Job Type: Permanent