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Senior Software Quality Assurance Analyst

Location
Omaha, Nebraska
Job Type
Permanent
Posted
21 Jul 2022
Company:
NICO National Indemnity Company

As a member of the Berkshire Hathaway group of insurance companies, we offer outstanding opportunities for professionals interested in working with a successful company. We offer unparalleled financial strength, stability and "large company" benefits, in addition to an exciting, friendly, "small company" atmosphere.

Job Objective:

Acts as a liaison between business/product analysts, software development teams, and individual business units to understand how the request will affect the business processes and applications. Directs and participates in automation design teams to design, create, test and implement various automation projects. Creates test procedures to be employed within Company developed software applications and/or mainframe technologies. Acts as a team lead for technical questions regarding product interactions, complex work orders, testing automation, functionality of new features within software applications.

Essential Duties and Responsibilities:

Acts as a liaison between business/product analysts, software development teams, and individual business units to understand how the request will affect the business processes and applications. Ask questions about the functionality in order to better understand the changes of process. Provides a complex level of understanding about the interaction of various systems with each other and provides an understanding about business processes. Provides specialized technical knowledge for the creation and implementation of various software and mainframe feature requests and applications. Works with software development staff to ensure that the technology products are straightforward and easy to use. 35-50% Daily

Learns the necessary skills to develop test cases in the testing automation product. Directs and participates in automation design teams to design, create, test and implement various automation projects. Determines frequency of testing and whether testing should be automated or manually generated. Communicates with Technology Administrators, business analysts, and business owners in the creation and implementation of testing automation.

15-20% Daily

Designs, builds and instructs others in the building of test case scenarios for usage in the testing process and regression testing mechanisms. Creates test procedures to be employed within Company developed software applications and/or mainframe technologies. Communicates with product-specific technology administrators, business analysts, and business owners in creation of test plans. 15-20% Daily

Acts as a team lead for technical questions regarding product interactions, complex work orders, testing automation, functionality of new features within software applications. 10-15% Daily

Provides troubleshooting of Company software applications. Determines work order complexity and priority. Works directly with Agents and Company personnel to provide technical support for complex problems relating to our rating, issuance, billing, information service and other software products impacting Agency and Company operations. Determines how they can be designed or modified to work more effectively. Works with the Software Department, Database Team, Pricing Department, Underwriting, etc. until the problem is resolved. 10-15% Daily

Directs and/or participates in the testing of new computer applications, updates to existing applications and software enhancements. 5-10% Daily

Trains testing personnel on methods and procedures necessary to test individual software and/or mainframe applications. Directs others on training and/or trains individuals in other areas of the Company on testing processes when additional testing resource or specialized testing resource is required. 5% Daily

Tests applications in conjunction with "go live" events, software upgrades, server migrations, etc. during working hours and after hours as required by urgency or nature of the situation. Participates in recommendations regarding whether to abort a software upgrade or "go live" event. As needed

Trains Agents, Company personnel and other end users on usage of various Company and Vendor software applications. Conducts initial formal training explaining the details of each technology application as the software product is made available to them. May travel to agencies and remote Company offices to learn more about how the software applications are performing and troubleshoot various issues. As needed

Serves on technology teams for external vendor technology products such as Imaging, Duck Creek, E-Signature, Cancellation Rules, VIN, etc. Participates on the vendor technology teams to create test plans, coordinate and/or test the software applications, and assist with the overall implementation of new products into the technology environment. As Needed

Additional Duties and Responsibilities:

Performs related duties as situation dictates such as assisting in on-site training, participating in special projects, etc.

As Needed

Knowledge, Skills, and Abilities: ( minimum qualifications needed to perform essential job function)

Required Knowledge:

Bachelor degree in business or related field or equivalent

3-5 years related work experience including business processes

Insurance coverages and rating schemes and insurance products

Personal computer and related spreadsheet and data manipulation software

Knowledge of technology testing methods and procedures

Preferred Knowledge

Principles of finance, business, statistics, and insurance

Knowledge of property casualty rating and policy coverages and endorsements

Insurance industry and marketing techniques

Company, Agency, and department practices and procedures

Skills:

Excellent oral and written communication with all levels of the organization and with Agents and Vendors

Excellent customer service

Documentation

Abilities:

Analyze Company business information needs and procedures

Learn quickly

Work independently

Work well with others

Respond well to demands on time and resource

Organize time and resources and handle multiple high priorities

Delegate, plan, prioritize, and meet deadlines

Work with detail with accuracy

Research and evaluate alternatives, reach decisions, and make recommendations
A comprehensive benefits package is available for regular, full-time employees, including health, vision, dental, life and disability insurance as well as a 401(k) with company match. We also proudly offer 100% upfront tuition reimbursement to regular, full-time employees, to further your education. Our Omaha office boasts a complimentary state-of-the-art, on-site gym, a robust wellness program, low-cost downtown parking, and numerous volunteer and networking opportunities with other emerging professionals.
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Details

  • Job Reference: 663996176-2
  • Date Posted: 21 July 2022
  • Recruiter: Careerlink
  • Location: Omaha, Nebraska
  • Salary: On Application
  • Sector: I.T. & Communications
  • Job Type: Permanent