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Service Reception Manager

Location
London
Job Type
Permanent
Posted
6 Sep 2022
About the role West London Audi are looking to recruit an experienced and successful Service Reception Manager to oversee the department. Reporting in to the Head of Aftersales, your primary focus will be to lead and motivate a customer facing team to ensure our customers receive the best possible experience. About You This position would suit an already Assistant Service Manager or Front of House Manager who is competent in a fast moving customer environment and ready to take their career to the next level. The role will require someone who is passionate about delivering excellent levels of customer service, who can mentor and coach their team on a daily basis, and be proactive to ensure the department anticipates the needs and demands of customers. You will need to be a leader of people and an ambassador for the brand and dealer group. You will be experienced in engaging and building the capability of your team to be proactive on a day to day basis; placing the customer at the heart of everything you do in this rapidly growing department. Your communication skills will be outstanding as you and your team are the bridge between the customer and the service department. You will also need a proven track record in customer experience/satisfaction measures. Candidates will also need demonstrate a stable career path, a "can do" attitude and be willing to work shoulder to shoulder with their team. Ideally you will have premium brand experience. Why Sytner? Sytner Group are delighted to provide an industry-leading benefits package. We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential. Enhanced Holiday Entitlement 33 days inc. bank holidays Industry-leading Maternity, Paternity and Adoption Pay Career Development Bespoke Flexible Working Solutions Recognition of Long Service every 5 years Discounted Car Schemes High Street Discounts Discounted Gym memberships Cycle to work scheme Free onsite parking One day a year paid voluntary / community work Business social events At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential. We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We pride ourselves on Developing Talent and Building Careers and our colleagues recently scored Sytner Group an outstanding 84% on our colleague engagement survey. We will consider flexible working requests for all roles, unless operational requirements prevent otherwise
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Details

  • Job Reference: 705459158-2
  • Date Posted: 6 September 2022
  • Recruiter: Sytner
    Sytner
  • Location: London
  • Salary: On Application
  • Sector: Transport & Logistics
  • Job Type: Permanent