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ServiceNow CMDB Administrator - US Citizenship Required - REMOTE

North Kingstown, Rhode Island
Job Type
20 Jul 2022
Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family: Systems Administration

GDIT, a federal marketplace leader in next-generation IT solutions and services, is seeking highly qualified and motivated IT professionals like you who are eager to contribute to our critical Homeland Security missions.

For the Department of Homeland Security (DHS), GDIT provides enterprise IT services for their biometric identity management system (IDENT) and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHSs strategic mission. GDITs O&M services support break-fix of current OBIM functional capabilities, as well as security remediation activities and developmental engineering (such as prototyping new code or configurations of OBIM functionality). At the most critical moments of change, were there - bringing the resources, solutions, and expertise to help our clients take on some of the worlds biggest challenges - and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nations most critical national security, law enforcement, immigration and border management, and intelligence missions.

GDIT is looking for a CMDB Administrator to provide administration and configuration support in configuring, updating, and maintaining the ServiceNow Configuration Management Database (CMDB) and associated processes. The ideal candidate must be experienced at maintaining enterprise hardware and software configuration items (CIs), ensuring data integrity, and tracking assets within a ServiceNow CMDB. Specific responsibilities include but are not limited to:

Identifying and selecting sources of configuration management data from across the enterprise

Identifying relationships of the configuration items and aligning them to the service portfolio and catalog

Creating asset deliverables including Physical and Functional Audit and CI Reports

Collaborating with other team members in developing and improving asset management processes and workflows within the ServiceNow tool

Remediating issues with CMDB data quality and service mapping

Providing support with technical documentation.

Required Skills / Qualifications:

U.S. Citizenship

DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability

BA/BS (or equivalent experience) and 5+ years of experience

Expertise using ITSM tool modules: Asset, Incident, Knowledge, Change

Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements

Demonstrated knowledge of IT infrastructure to identify the relationships between configuration items

Experience with Change Management review for possible changes to the environment, to include asset counts (addition or decommission), software version changes, and dependencies

Experience in applying continuous improvement approach in enhancing the strategies for tracking assets within the Asset Module, throughout their lifecycle

Experience working in a team-oriented, collaborative environment

Demonstrated ability to work independently

Excellent communication skills.

Desired Skills / Qualifications:

Degree in computer engineering, computer science, information systems, or related field of study

Experience working with ServiceNow IT Service Management (ITSM) Configuration Management Database (CMDB)

Experience with dependency mapping of upstream and downstream services by mapping the CI descriptors to meet the service type

Experience supporting Federal Government IT programs

Experience performing quality analysis and control on the data within a CMDB

Experience with ServiceNow Discovery Probes

Experience working remotely

Certification in ITIL

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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  • Job Reference: 662939201-2
  • Date Posted: 20 July 2022
  • Location: North Kingstown, Rhode Island
  • Salary: On Application
  • Sector: Government & Defence
  • Job Type: Permanent