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Special Case Manager

Farnborough, Hampshire
£20.51 Per Hour
Job Type
6 Sep 2022

Pay rate £20.51 per hour, hybrid working, free parkingYour new companyThis company is an exciting and engaging leader in the automotive industry. With prestigious offices in Farnborough, this company has a proven reputation of providing a great place to work with good people. They invest in their employees and embrace a culture of flexible working as well as promoting a positive, supportive culture and working environment.Your new roleThe role is responsible for overseeing and resolving special cases, incorporating oversight of all day-to-day management of customer, insurer and retailer escalations relating to special case topics. The role protects the company and shields these sensitive issues from impacting the performance of retailers and the CIC in delivering customer excellence. What you'll need to succeedHandle and oversee complex special cases, using all available tools (compensation matrixes, goodwill, commercial decision making) to achieve the best customer outcomes, whilst mitigating the company's exposure and PR. Face to face engagement with customers will be needed, where appropriate Own and resolve all challenges related to litigation-relevant customer topics, from safety cases to product quality to data topics. Provide inspirational outcomes that maintain best in industry levels of commercial and personal support to retailers and customers. Manage the implementation of all SC related processes in the UK and Ireland, ensuring the group remains true to the safety commitment, reporting requirements and regulatory landscape. Report and document on these developments to support the evolution of our processes and approach to special cases, based on the latest case examples and customer scenarios Coach, guide, and understand the contact via the groups recall-focused teams at CIC and ES to understand and steer business intelligence and insight. Support the increasingly key Digital tools (e.g., Online Genius, companies' website) with information guidance and coordination to support correct customer handling What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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  • Job Reference: 705443102-2
  • Date Posted: 6 September 2022
  • Recruiter: Hays Specialist Recruitment Limited
    Hays Specialist Recruitment Limited
  • Location: Farnborough, Hampshire
  • Salary: £20.51 Per Hour
  • Sector: Healthcare & Medical
  • Job Type: Permanent